Executive Development Programme in CX Transformation with Data

Name: Executive Development Programme in CX Transformation with Data
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The Executive Development Programme in CX Transformation with Data is a certificate course designed to empower professionals with the skills to drive Customer Experience (CX) transformations in data-driven organizations. This programme emphasizes the importance of CX in today's business landscape, where customer satisfaction and loyalty are critical for success.

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AboutThisCourse

With the increasing demand for CX professionals, this course provides learners with a unique opportunity to gain essential skills and knowledge required to excel in this field. The course curriculum covers key topics such as data analytics, CX strategy, design thinking, and digital transformation. These skills are highly sought after by employers, making this course an excellent choice for professionals looking to advance their careers. By completing this programme, learners will be equipped with the ability to leverage data to make informed decisions, design and implement CX strategies, and drive digital transformation initiatives. This will enable them to lead CX transformations and contribute to the growth and success of their organizations.

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CourseDetails

• CX Transformation Fundamentals: Understanding Customer Experience (CX), its importance, and the key components of a successful CX transformation.
• Data-Driven CX Strategy: Leveraging data to inform CX strategy, including voice of the customer (VoC), customer journey mapping, and data analytics.
• Data Management for CX: Best practices for collecting, organizing, and analyzing customer data to drive CX improvements.
• Customer Analytics: Utilizing advanced analytics techniques, such as predictive analytics and sentiment analysis, to understand customer needs and preferences.
• Digital Transformation for CX: The role of digital technology in CX transformation, including AI, machine learning, and automation.
• Change Management in CX Transformation: Strategies for managing change and overcoming resistance during a CX transformation.
• CX Metrics and Measurement: Identifying and tracking key CX metrics to measure the success of the transformation.
• Customer-Centric Culture: Building a customer-centric culture within the organization to support the CX transformation.
• Stakeholder Engagement and Communication: Engaging and communicating effectively with all stakeholders, including employees, customers, and partners, during the CX transformation.

Note: The above list of units is not exhaustive and can be customized based on the specific needs of the organization and participants in the Executive Development Programme.

CareerPath

The Executive Development Programme in CX Transformation focuses on refining various job roles related to customer experience (CX) transformation in the UK market. The programme equips professionals with essential skills to drive customer-centric changes in their organisations. This section features a 3D pie chart displaying the demand for different roles in the CX transformation sector. The chart highlights the percentage of demand for each role, emphasising the need for professionals specialising in CX management, data analysis, design, development, and consulting. The data visualization is responsive, adapting to various screen sizes for clarity and easy understanding. Customer Experience Managers lead the demand, accounting for 35% of the market, followed by CX Data Analysts (25%), CX Designers (20%), CX Developers (15%), and CX Consultants (5%). The 3D effect provides a more engaging representation of the data, enhancing the user experience and facilitating informed decision-making. In conclusion, the Executive Development Programme in CX Transformation prioritises roles in high demand within the UK job market. By focusing on these roles, professionals can enhance their skillsets and contribute to their organisations' success in CX transformation.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CX TRANSFORMATION WITH DATA

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London School of International Business (LSIB)

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05 May 2025

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