Executive Development Programme in CX Transformation with Data
-- ViewingNowThe Executive Development Programme in CX Transformation with Data is a certificate course designed to empower professionals with the skills to drive Customer Experience (CX) transformations in data-driven organizations. This programme emphasizes the importance of CX in today's business landscape, where customer satisfaction and loyalty are critical for success.
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โข CX Transformation Fundamentals: Understanding Customer Experience (CX), its importance, and the key components of a successful CX transformation.
โข Data-Driven CX Strategy: Leveraging data to inform CX strategy, including voice of the customer (VoC), customer journey mapping, and data analytics.
โข Data Management for CX: Best practices for collecting, organizing, and analyzing customer data to drive CX improvements.
โข Customer Analytics: Utilizing advanced analytics techniques, such as predictive analytics and sentiment analysis, to understand customer needs and preferences.
โข Digital Transformation for CX: The role of digital technology in CX transformation, including AI, machine learning, and automation.
โข Change Management in CX Transformation: Strategies for managing change and overcoming resistance during a CX transformation.
โข CX Metrics and Measurement: Identifying and tracking key CX metrics to measure the success of the transformation.
โข Customer-Centric Culture: Building a customer-centric culture within the organization to support the CX transformation.
โข Stakeholder Engagement and Communication: Engaging and communicating effectively with all stakeholders, including employees, customers, and partners, during the CX transformation.
Note: The above list of units is not exhaustive and can be customized based on the specific needs of the organization and participants in the Executive Development Programme.
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