Advanced Certificate in Data-Driven Customer Support Solutions

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The Advanced Certificate in Data-Driven Customer Support Solutions course is a comprehensive program designed to equip learners with essential skills for navigating the complex world of customer support using data-driven methodologies. In today's data-centric business landscape, customer support professionals who can leverage data to improve customer experiences are in high demand.

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AboutThisCourse

This course focuses on teaching learners how to collect, analyze, and interpret data to optimize customer support workflows, reduce churn, and increase customer satisfaction. Learners will also explore the latest technologies and tools used in data-driven customer support solutions, such as AI and machine learning, and learn how to integrate these technologies into their support strategies. By completing this course, learners will be well-prepared to take on advanced customer support roles that require a deep understanding of data analytics and the latest industry trends. They will have the skills and knowledge necessary to drive customer support success in any organization and advance their careers in this growing field.

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CourseDetails

• Data-Driven Customer Support Foundations
• Understanding Customer Support Metrics
• Customer Segmentation and Profiling
• Leveraging AI & Machine Learning in Customer Support
• Omnichannel Customer Support Strategies
• Advanced Ticketing & Case Management Solutions
• Data Analytics for Customer Support Insights
• Designing Effective Customer Support Workflows
• Continuous Improvement in Data-Driven Customer Support

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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ADVANCED CERTIFICATE IN DATA-DRIVEN CUSTOMER SUPPORT SOLUTIONS
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London School of International Business (LSIB)
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05 May 2025
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