Masterclass Certificate in Customer Service Interviewing and Change Management

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The Masterclass Certificate in Customer Service Interviewing and Change Management is a comprehensive course designed to enhance professionals' skills in handling customer interviews and managing change in the workplace. This course is crucial in today's industry, where customer satisfaction and adaptability to change are key factors in business success.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills in interviewing customers, understanding their needs, and addressing their concerns. They will also develop strategies to manage change effectively, reducing resistance and increasing adoption rates. These skills are highly sought after by employers, making this course an excellent investment for career advancement. Upon completion, learners will receive a Masterclass Certificate in Customer Service Interviewing and Change Management, demonstrating their expertise to potential employers. This course is an ideal opportunity for customer service professionals, team leaders, managers, and anyone interested in improving their customer service and change management skills.

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CourseDetails

• Customer Service Interviewing Techniques
• Active Listening and Communication Skills
• Handling Customer Complaints and Difficult Situations
• Emotional Intelligence in Customer Service
• Measuring Customer Service Performance
• Change Management Fundamentals
• Preparing for Organizational Change
• Communicating and Implementing Change
• Managing Resistance and Reinforcing New Behaviors
• Evaluating and Adjusting Change Management Strategies

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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MASTERCLASS CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING AND CHANGE MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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