Masterclass Certificate in Customer Service Interviewing and Change Management
-- ViewingNowThe Masterclass Certificate in Customer Service Interviewing and Change Management is a comprehensive course designed to enhance professionals' skills in handling customer interviews and managing change in the workplace. This course is crucial in today's industry, where customer satisfaction and adaptability to change are key factors in business success.
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GBP £ 140
GBP £ 202
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โข Customer Service Interviewing Techniques
โข Active Listening and Communication Skills
โข Handling Customer Complaints and Difficult Situations
โข Emotional Intelligence in Customer Service
โข Measuring Customer Service Performance
โข Change Management Fundamentals
โข Preparing for Organizational Change
โข Communicating and Implementing Change
โข Managing Resistance and Reinforcing New Behaviors
โข Evaluating and Adjusting Change Management Strategies
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