Executive Development Programme in CX Automation & AI
-- ViewingNowThe Executive Development Programme in CX Automation & AI is a certificate course designed to empower professionals with the essential skills needed to thrive in the rapidly evolving world of customer experience (CX) automation and artificial intelligence (AI). This program highlights the importance of CX automation and AI in driving business growth and improving customer satisfaction.
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โข Introduction to CX Automation & AI: Understanding the fundamentals of customer experience (CX) automation and artificial intelligence (AI)
โข AI in Customer Service: Leveraging AI to improve customer service and support
โข CX Automation Tools: An overview of popular CX automation tools and platforms
โข Data and Analytics in CX Automation: Using data and analytics to drive CX automation strategies
โข Natural Language Processing (NLP): Harnessing the power of NLP in CX automation
โข Chatbots and Virtual Assistants: Designing and implementing chatbots and virtual assistants for CX automation
โข Ethics and Security in CX Automation: Ensuring ethical and secure use of CX automation and AI
โข Building an AI-Powered CX Strategy: Developing a comprehensive CX automation and AI strategy
โข Future of CX Automation & AI: Exploring emerging trends and future developments in CX automation and AI
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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