Professional Certificate in Service Desk: Career Growth

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The Professional Certificate in Service Desk: Career Growth is a comprehensive course designed to equip learners with essential skills for success in the IT service desk industry. With a focus on industry-demanded knowledge and practical applications, this course covers a range of topics including incident management, problem-solving, customer service, and ITIL best practices.

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AboutThisCourse

This certificate course is critical for anyone looking to advance their career in service desk management, as it provides a solid foundation in the key concepts and skills required to excel in this field. By completing this course, learners will not only gain a deep understanding of service desk operations, but they will also develop the problem-solving and communication skills necessary to provide exceptional customer service and drive business success. In short, the Professional Certificate in Service Desk: Career Growth is an essential course for anyone looking to grow their career in the IT service desk industry. By providing a comprehensive overview of key concepts and practical applications, this course empowers learners to succeed in this high-demand field.

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CourseDetails

• Service Desk Fundamentals
• Incident Management and Problem Solving
• Change Management and Configuration Control
• Service Desk Metrics and Reporting
• Customer Service and Communication Skills
• ITIL Foundation and Service Desk Best Practices
• Service Desk Software and Tools
• Problem Prevention and Root Cause Analysis
• Team Leadership and Supervision in Service Desk

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN SERVICE DESK: CAREER GROWTH
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London School of International Business (LSIB)
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05 May 2025
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