Professional Certificate in Service Desk: Career Growth
-- ViewingNowThe Professional Certificate in Service Desk: Career Growth is a comprehensive course designed to equip learners with essential skills for success in the IT service desk industry. With a focus on industry-demanded knowledge and practical applications, this course covers a range of topics including incident management, problem-solving, customer service, and ITIL best practices.
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โข Service Desk Fundamentals
โข Incident Management and Problem Solving
โข Change Management and Configuration Control
โข Service Desk Metrics and Reporting
โข Customer Service and Communication Skills
โข ITIL Foundation and Service Desk Best Practices
โข Service Desk Software and Tools
โข Problem Prevention and Root Cause Analysis
โข Team Leadership and Supervision in Service Desk
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