Global Certificate in Edge CRM for Enhanced Customer Experience

Name: Global Certificate in Edge CRM for Enhanced Customer Experience
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The Global Certificate in Edge CRM for Enhanced Customer Experience course is a comprehensive program designed to empower professionals with the latest Customer Relationship Management (CRM) strategies and technologies at the edge. In today's customer-centric world, understanding and implementing robust CRM strategies is crucial for businesses to thrive.

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AboutThisCourse

This course focuses on enhancing customer experience through edge CRM, which enables real-time data processing and decision-making, ensuring personalized and timely customer interactions. By pursuing this course, learners will gain essential skills in edge CRM, AI, machine learning, data analytics, and customer journey mapping, making them highly sought-after professionals in various industries. This course not only validates one's expertise in CRM but also equips learners with the necessary tools to drive customer engagement, loyalty, and overall business success.

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CourseDetails

• Introduction to Edge CRM: Overview, Benefits, and Importance
• Customer Data Management: Collection, Analysis, and Utilization
• Customer Experience Design: Personalization, Omnichannel, and CX Strategy
• Edge CRM Technologies: AI, ML, IoT, and Real-time Analytics
• Customer Engagement: Strategies, Tactics, and Metrics
• Sales and Marketing Automation: Processes, Tools, and Best Practices
• Edge CRM Integration: Systems, APIs, and Data Security
• Customer Feedback Management: Collection, Analysis, and Acting on Feedback
• Continuous Improvement: KPIs, ROI, and Future Trends in Edge CRM

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN EDGE CRM FOR ENHANCED CUSTOMER EXPERIENCE

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London School of International Business (LSIB)

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05 May 2025

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