Global Certificate in Edge CRM for Enhanced Customer Experience
-- ViewingNowThe Global Certificate in Edge CRM for Enhanced Customer Experience course is a comprehensive program designed to empower professionals with the latest Customer Relationship Management (CRM) strategies and technologies at the edge. In today's customer-centric world, understanding and implementing robust CRM strategies is crucial for businesses to thrive.
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โข Introduction to Edge CRM: Overview, Benefits, and Importance
โข Customer Data Management: Collection, Analysis, and Utilization
โข Customer Experience Design: Personalization, Omnichannel, and CX Strategy
โข Edge CRM Technologies: AI, ML, IoT, and Real-time Analytics
โข Customer Engagement: Strategies, Tactics, and Metrics
โข Sales and Marketing Automation: Processes, Tools, and Best Practices
โข Edge CRM Integration: Systems, APIs, and Data Security
โข Customer Feedback Management: Collection, Analysis, and Acting on Feedback
โข Continuous Improvement: KPIs, ROI, and Future Trends in Edge CRM
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