Certificate in CX & Social Media Marketing

Name: Certificate in CX & Social Media Marketing
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The Certificate in CX & Social Media Marketing is a comprehensive course designed to empower learners with essential skills for career advancement in today's digital age. This course focuses on the importance of customer experience (CX) and social media marketing in driving business growth and brand recognition.

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AboutThisCourse

With the increasing demand for digital marketing professionals, this course provides learners with the necessary skills to excel in the field. Learners will gain a deep understanding of customer experience management, social media platforms, and digital marketing strategies to create effective marketing campaigns that drive engagement, loyalty, and sales. By the end of the course, learners will have a solid foundation in CX and social media marketing, equipping them with the skills to advance their careers and make a significant impact in the industry. This course is an excellent opportunity for anyone looking to stay ahead of the curve in the ever-evolving digital marketing landscape.

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CourseDetails

• Understanding Customer Experience (CX) & Its Importance
• Introduction to Social Media Marketing
• Developing a CX Strategy for Social Media
• Social Media Listening & Monitoring for CX
• Creating Engaging Social Media Content for Better CX
• Social Media Analytics for CX Measurement
• Building & Managing Online Communities for Customer Engagement
• Social Customer Care: Responding to Customer Queries on Social Media
• Social Media Crisis Management for CX
• Case Studies on Successful CX & Social Media Marketing Campaigns

CareerPath

The **Certificate in CX & Social Media Marketing** is a perfect way to dive into the world of customer experience and social media marketing. This section highlights relevant statistics using a 3D pie chart, showcasing the demand for various roles in this exciting field. CX Specialist: With a 35% share in the job market, these professionals focus on improving customer satisfaction and loyalty through exceptional service and support. Social Media Manager: Managing brand presence and engagement across social channels, these professionals represent a 25% share in the industry. Content Strategist: Strategizing and creating engaging content, these experts account for 20% of the job market. Digital Marketing Coordinator: Responsible for executing and tracking digital marketing campaigns, they hold a 15% share. Marketing Data Analyst: Analyzing market trends and customer insights, these analytics-driven professionals make up the remaining 5%.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN CX & SOCIAL MEDIA MARKETING

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London School of International Business (LSIB)

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05 May 2025

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