Certificate in CX & Social Media Marketing
-- ViewingNowThe Certificate in CX & Social Media Marketing is a comprehensive course designed to empower learners with essential skills for career advancement in today's digital age. This course focuses on the importance of customer experience (CX) and social media marketing in driving business growth and brand recognition.
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⢠Understanding Customer Experience (CX) & Its Importance
⢠Introduction to Social Media Marketing
⢠Developing a CX Strategy for Social Media
⢠Social Media Listening & Monitoring for CX
⢠Creating Engaging Social Media Content for Better CX
⢠Social Media Analytics for CX Measurement
⢠Building & Managing Online Communities for Customer Engagement
⢠Social Customer Care: Responding to Customer Queries on Social Media
⢠Social Media Crisis Management for CX
⢠Case Studies on Successful CX & Social Media Marketing Campaigns
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