Executive Development Programme in Creating a Customer-Obsessed E-commerce Culture

Name: Executive Development Programme in Creating a Customer-Obsessed E-commerce Culture
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The Executive Development Programme in Creating a Customer-Obsessed E-commerce Culture is a certificate course designed to empower professionals with the skills to prioritize customer needs in the digital commerce landscape. In an era where customer experience is paramount, this programme emphasizes the importance of building a customer-centric culture within organizations.

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AboutThisCourse

This course is in high demand across industries, as businesses strive to differentiate themselves through exceptional customer experiences. By enrolling in this programme, learners will gain essential skills in customer experience management, data-driven decision making, and e-commerce strategy. These skills will not only enhance their current roles but also pave the way for career advancement in a competitive market. By fostering a deep understanding of the customer journey, this course equips learners with the ability to create effective e-commerce strategies that drive growth and loyalty. By prioritizing customer obsession, professionals can create memorable experiences that set their organizations apart, ensuring long-term success in the ever-evolving digital commerce space.

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CourseDetails

• Developing a Customer-Centric Mindset: Understanding the importance of customer obsession in e-commerce and how to shift from a product-focused approach to a customer-focused one. • Customer Experience (CX) Strategy: Designing and implementing a comprehensive CX strategy to meet and exceed customer expectations in the digital shopping journey. • Personalization and Segmentation: Utilizing data analytics to segment customers and tailor experiences, offers, and communications for greater customer satisfaction and loyalty. • Customer Data Management: Managing customer data effectively, ensuring data quality, privacy, and security while leveraging it for customer insights and decision-making. • Customer-Obsessed Leadership: Fostering a customer-obsessed culture within the organization, starting from the top, to drive customer-centric change and continuous improvement. • Employee Engagement: Engaging and empowering employees to prioritize customer needs and collaborate across departments to create a seamless customer experience. • Voice of the Customer (VoC) Programs: Implementing VoC programs to capture, analyze, and act on customer feedback, driving improvements in products, services, and customer experience. • Customer-Centric Innovation: Encouraging a culture of innovation focused on solving customer problems and delivering value, staying ahead of customer needs and expectations. • Measuring Customer Success: Defining and tracking key performance indicators (KPIs) that reflect customer satisfaction, loyalty, and overall business success.

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BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CREATING A CUSTOMER-OBSESSED E-COMMERCE CULTURE

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London School of International Business (LSIB)

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05 May 2025

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