Executive Development Programme in E-commerce Customer Relationship Dynamics

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The Executive Development Programme in E-commerce Customer Relationship Dynamics is a certificate course designed to equip learners with essential skills for career advancement in the ever-evolving e-commerce industry. This programme highlights the importance of customer relationship dynamics, an area that has become crucial for business success in the digital age.

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AboutThisCourse

With the rapid growth of e-commerce, there is an increasing industry demand for professionals who understand the nuances of customer relationship management in the online context. This course provides learners with the knowledge and tools to build and maintain strong customer relationships, enhance customer experience, and drive customer loyalty. Through a combination of theoretical instruction and practical application, learners will gain a comprehensive understanding of customer relationship strategies, data analysis, digital marketing, and customer experience management. By the end of the course, learners will be able to strategically manage customer relationships, leading to improved business performance and career progression.

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CourseDetails

• Understanding E-commerce Customer Relationship Management (CRM)
• Importance of Customer Segmentation in E-commerce CRM
• Personalization Strategies in E-commerce Customer Relationships
• Multi-Channel Customer Engagement in E-commerce
• Leveraging Data Analytics for Customer Relationship Dynamics
• Implementing Effective Customer Service in E-commerce
• Social Media and Customer Relationships in E-commerce
• Building Customer Loyalty and Retention in E-commerce
• Legal and Ethical Considerations in E-commerce CRM

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN E-COMMERCE CUSTOMER RELATIONSHIP DYNAMICS
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London School of International Business (LSIB)
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05 May 2025
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