Global Certificate in Customer Experience Essentials

Name: Global Certificate in Customer Experience Essentials
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The Global Certificate in Customer Experience (CX) Essentials is a comprehensive course designed to meet the growing industry demand for CX professionals. This certificate program emphasizes the importance of customer-centric strategies in today's competitive business landscape, equipping learners with essential skills for career advancement.

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AboutThisCourse

By enrolling in this course, you'll gain a deep understanding of the CX discipline, learn to design and implement customer-centric strategies, and master tools to measure and analyze CX performance. The curriculum covers essential topics such as customer journey mapping, voice of the customer (VoC) programs, and data-driven decision-making. By earning this globally recognized certification, you'll demonstrate a solid foundation in CX principles and distinguish yourself as a dedicated professional committed to enhancing customer experiences. This credential is valuable for professionals in various roles, including marketing, customer service, and product management, and is a must-have for those looking to advance their careers in the CX field.

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CourseDetails

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Customer Experience (CX) Fundamentals
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Understanding Customer Needs and Expectations
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CX Strategy and Planning
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Customer Journey Mapping
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VoC Programs and Feedback Management
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CX Metrics and Analytics
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Employee Engagement in CX
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Digital Customer Experience
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Continuous Improvement in CX

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
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GLOBAL CERTIFICATE IN CUSTOMER EXPERIENCE ESSENTIALS

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London School of International Business (LSIB)

AwardedOn

05 May 2025

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