Global Certificate in Customer Experience Essentials
-- ViewingNowThe Global Certificate in Customer Experience (CX) Essentials is a comprehensive course designed to meet the growing industry demand for CX professionals. This certificate program emphasizes the importance of customer-centric strategies in today's competitive business landscape, equipping learners with essential skills for career advancement.
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Customer Experience (CX) Fundamentals
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Understanding Customer Needs and Expectations
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CX Strategy and Planning
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Customer Journey Mapping
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VoC Programs and Feedback Management
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CX Metrics and Analytics
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Employee Engagement in CX
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Digital Customer Experience
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Continuous Improvement in CX
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