Global Certificate in Edge CRM: Driving Customer Success

Name: Global Certificate in Edge CRM: Driving Customer Success
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The Global Certificate in Edge CRM: Driving Customer Success is a comprehensive course designed to empower professionals with the skills needed to excel in customer relationship management. This certification focuses on Edge CRM, a leading platform that enhances customer engagement and success.

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AboutThisCourse

By pursuing this course, learners will gain expertise in strategies, tactics, and best practices for CRM, preparing them for high-demand roles in various industries. In this age of digital transformation, businesses increasingly rely on CRM systems to streamline customer interactions, improve customer satisfaction, and drive growth. As a result, professionals who can effectively leverage CRM platforms are in high demand and well-positioned for career advancement. By completing this course, learners will develop a deep understanding of CRM principles and practical skills in Edge CRM, enabling them to lead customer success initiatives, optimize workflows, and deliver exceptional customer experiences.

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CourseDetails

• Unit 1: Introduction to Edge CRM: Understanding the fundamentals of Edge CRM, its benefits, and how it drives Customer Success.
• Unit 2: Customer Success Management: Defining Customer Success, its importance, and best practices for managing customer relationships.
• Unit 3: Data-Driven Decision Making: Leveraging data analytics in Edge CRM to make informed decisions and improve customer experience.
• Unit 4: Personalization in Customer Engagement: Strategies for personalizing customer interactions and communication using Edge CRM.
• Unit 5: Customer Journey Mapping: Identifying key touchpoints in the customer journey and optimizing them with Edge CRM.
• Unit 6: Sales and Marketing Alignment: Using Edge CRM to align sales and marketing efforts and improve conversion rates.
• Unit 7: Customer Health Monitoring: Monitoring customer health using Edge CRM to identify at-risk customers and proactively address their needs.
• Unit 8: Scaling Customer Success: Strategies for scaling customer success efforts using Edge CRM as the foundation.
• Unit 9: Edge CRM Integration: Integrating Edge CRM with other business systems to improve data accuracy and streamline workflows.
• Unit 10: Future Trends in Edge CRM: Exploring emerging trends and technologies in Edge CRM and their impact on customer success.

CareerPath

The Global Certificate in Edge CRM: Driving Customer Success prepares you for diverse roles in the Salesforce ecosystem, including Salesforce Administrator, Salesforce Developer, Salesforce Consultant, Salesforce Marketing Cloud Specialist, and Salesforce Technical Architect. In the UK, the demand for these roles is on the rise, with competitive salary ranges and exciting career prospects. *Salesforce Administrator*: As a Salesforce Administrator, you will manage and configure Salesforce systems to meet business needs. The UK job market for this role has seen a steady growth of 18% over the last year, with an average salary of £40,000. *Salesforce Developer*: Salesforce Developers create custom applications and features on the Salesforce platform. The UK job market for Salesforce Developers has grown by 15% in the past year, with an average salary of £55,000. *Salesforce Consultant*: Salesforce Consultants help businesses implement Salesforce solutions. The UK job market for Salesforce Consultants has increased by 12% in the past year, with an average salary of £60,000. *Salesforce Marketing Cloud Specialist*: As a Salesforce Marketing Cloud Specialist, you will focus on marketing automation and customer journey management. The UK job market for this role has experienced a 10% growth in the past year, with an average salary of £48,000. *Salesforce Technical Architect*: Salesforce Technical Architects design secure, scalable solutions on the Salesforce platform. The UK job market for Salesforce Technical Architects has grown by 8% in the past year, with an average salary of £80,000. With the Global Certificate in Edge CRM: Driving Customer Success, you'll gain the skills and knowledge to succeed in these in-demand roles and make a meaningful impact on customer success in the UK and beyond.

EntryRequirements

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ProficiencyEnglish
ComputerInternetAccess
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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN EDGE CRM: DRIVING CUSTOMER SUCCESS

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London School of International Business (LSIB)

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05 May 2025

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