Executive Development Programme in Next-Gen Customer Experiences

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The Executive Development Programme in Next-Gen Customer Experiences certificate course is a comprehensive program designed to empower professionals with the skills needed to excel in today's customer-centric business landscape. This course is of utmost importance as it focuses on creating next-generation customer experiences that drive business growth and profitability.

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AboutThisCourse

In an era where customer expectations are soaring, there is an increasing demand for professionals who can deliver exceptional customer experiences. This course equips learners with the essential skills to meet these demands and stay ahead in their careers. Through this program, learners will gain a deep understanding of customer experience strategies, design thinking, data analytics, and digital transformation. They will acquire the tools and techniques needed to create customer-centric cultures, design engaging customer journeys, and harness the power of data to drive customer-focused innovation. By completing this course, learners will be able to demonstrate their expertise in next-gen customer experiences, making them highly valuable to employers and positioning them for career advancement in a rapidly changing industry.

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CourseDetails

• Customer Experience (CX) Strategy: Building a customer-centric organization
• Understanding Next-Gen Customers: Psychographics, behavior, and preferences
• Customer Journey Mapping: Identifying touchpoints and pain points
• Personalization and Segmentation: Tailoring experiences for different customer groups
• Omnichannel Experience: Seamless customer interactions across channels
• Voice of the Customer (VoC) Programs: Collecting and analyzing customer feedback
• Technology in CX: AI, ML, and data analytics
• Employee Engagement: The role of happy employees in delivering great CX
• Metrics and KPIs: Measuring and tracking CX success
• Change Management: Driving CX transformation in the organization

CareerPath

Google Charts 3D Pie Chart: Next-Gen Customer Experiences

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN NEXT-GEN CUSTOMER EXPERIENCES
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London School of International Business (LSIB)
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05 May 2025
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