Executive Development Programme in Next-Gen Customer Experiences
-- ViewingNowThe Executive Development Programme in Next-Gen Customer Experiences certificate course is a comprehensive program designed to empower professionals with the skills needed to excel in today's customer-centric business landscape. This course is of utmost importance as it focuses on creating next-generation customer experiences that drive business growth and profitability.
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โข Customer Experience (CX) Strategy: Building a customer-centric organization
โข Understanding Next-Gen Customers: Psychographics, behavior, and preferences
โข Customer Journey Mapping: Identifying touchpoints and pain points
โข Personalization and Segmentation: Tailoring experiences for different customer groups
โข Omnichannel Experience: Seamless customer interactions across channels
โข Voice of the Customer (VoC) Programs: Collecting and analyzing customer feedback
โข Technology in CX: AI, ML, and data analytics
โข Employee Engagement: The role of happy employees in delivering great CX
โข Metrics and KPIs: Measuring and tracking CX success
โข Change Management: Driving CX transformation in the organization
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