Global Certificate in Social Media Customer Journey Mapping

Name: Global Certificate in Social Media Customer Journey Mapping
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The Global Certificate in Social Media Customer Journey Mapping is a comprehensive course designed to equip learners with essential skills to advance their careers in digital marketing. This course emphasizes the importance of understanding and mapping the customer journey on social media platforms to deliver personalized and effective marketing strategies.

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AboutThisCourse

With the rapid growth of social media usage and its impact on consumer behavior, there is a high industry demand for professionals who can leverage social media data to optimize the customer experience. This course provides learners with hands-on experience in using social media data to map the customer journey, analyze customer behavior, and create data-driven marketing strategies. By completing this course, learners will gain a competitive edge in the job market by demonstrating their expertise in social media customer journey mapping, a critical skill for success in digital marketing. This course will empower learners to drive customer engagement, improve brand loyalty, and increase revenue for their organizations.

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CourseDetails

• Social Media Customer Journey Mapping
• Understanding Social Media Platforms
• Customer Persona Development
• Identifying Customer Touchpoints
• Mapping the Customer Journey
• Analyzing Customer Data
• Social Media Listening and Monitoring
• Creating Customer Experience Strategies
• Measuring Success in Social Media Customer Journey Mapping
• Best Practices in Social Media Customer Journey Mapping

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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GLOBAL CERTIFICATE IN SOCIAL MEDIA CUSTOMER JOURNEY MAPPING

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London School of International Business (LSIB)

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05 May 2025

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