Global Certificate in Social Media Customer Journey Mapping
-- ViewingNowThe Global Certificate in Social Media Customer Journey Mapping is a comprehensive course designed to equip learners with essential skills to advance their careers in digital marketing. This course emphasizes the importance of understanding and mapping the customer journey on social media platforms to deliver personalized and effective marketing strategies.
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โข Social Media Customer Journey Mapping
โข Understanding Social Media Platforms
โข Customer Persona Development
โข Identifying Customer Touchpoints
โข Mapping the Customer Journey
โข Analyzing Customer Data
โข Social Media Listening and Monitoring
โข Creating Customer Experience Strategies
โข Measuring Success in Social Media Customer Journey Mapping
โข Best Practices in Social Media Customer Journey Mapping
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