Professional Certificate Strategic CRM and the Connected Customer

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The Professional Certificate in Strategic CRM and the Connected Customer course is a comprehensive program that equips learners with essential skills for career advancement in today's customer-centric business landscape. This course is designed to provide learners with a deep understanding of the strategic role of Customer Relationship Management (CRM) in building and maintaining strong relationships with customers.

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AboutThisCourse

In this course, learners will gain insights into the latest CRM technologies, data analytics tools, and strategies to create personalized customer experiences. They will learn how to leverage customer data to make informed business decisions, drive customer engagement, and improve customer loyalty. With the increasing demand for CRM professionals in various industries, this course offers a unique opportunity for learners to enhance their skills and stand out in the job market. By completing this course, learners will be able to demonstrate their expertise in CRM strategies, customer analytics, and digital marketing, making them valuable assets to any organization.

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CourseDetails

• Strategic Customer Relationship Management (CRM) Overview
• Understanding the Connected Customer
• Importance of Data Analysis in CRM
• CRM Strategy Development and Implementation
• Customer Segmentation and Targeting
• Personalization in CRM: Connecting with Customers on a Personal Level
• Multi-Channel CRM and Customer Engagement
• Measuring CRM Success: Metrics and Analytics
• CRM Trends and Future Outlook

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE STRATEGIC CRM AND THE CONNECTED CUSTOMER
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London School of International Business (LSIB)
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05 May 2025
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