Professional Certificate Strategic CRM and the Connected Customer
-- ViewingNowThe Professional Certificate in Strategic CRM and the Connected Customer course is a comprehensive program that equips learners with essential skills for career advancement in today's customer-centric business landscape. This course is designed to provide learners with a deep understanding of the strategic role of Customer Relationship Management (CRM) in building and maintaining strong relationships with customers.
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โข Strategic Customer Relationship Management (CRM) Overview
โข Understanding the Connected Customer
โข Importance of Data Analysis in CRM
โข CRM Strategy Development and Implementation
โข Customer Segmentation and Targeting
โข Personalization in CRM: Connecting with Customers on a Personal Level
โข Multi-Channel CRM and Customer Engagement
โข Measuring CRM Success: Metrics and Analytics
โข CRM Trends and Future Outlook
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