Advanced Certificate Pet Retail: Mastering Customer Relationship Management

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The Advanced Certificate in Pet Retail: Mastering Customer Relationship Management is a comprehensive course designed to empower professionals in the pet care industry. This program highlights the importance of building and maintaining strong customer relationships, a crucial aspect of any successful pet retail business.

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AboutThisCourse

With the pet care industry projected to reach $202.6 billion by 2025, there's an increasing demand for skilled professionals who can effectively manage customer relationships. This course equips learners with essential skills such as understanding customer needs, delivering exceptional service, and implementing effective communication strategies. By the end of this course, learners will have gained a deep understanding of CRM principles and how to apply them in a pet retail context. They will be able to drive customer loyalty, improve sales, and contribute to the overall growth of their organization. This advanced certificate can significantly enhance career advancement opportunities in the thriving pet care industry.

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CourseDetails

• Unit 1: Introduction to Pet Retail Customer Relationship Management
• Unit 2: Understanding Customer Segmentation in Pet Retail
• Unit 3: Building Loyalty: Strategies for Customer Retention
• Unit 4: Effective Communication with Pet Owners
• Unit 5: Personalized Selling in Pet Retail: Tailoring Sales to Customer Needs
• Unit 6: Handling Customer Complaints and Conflicts
• Unit 7: Utilizing CRM Software for Pet Retail Success
• Unit 8: Leveraging Data for Customer Insights and Decision Making
• Unit 9: Implementing CRM Policies and Procedures in Pet Retail
• Unit 10: Measuring and Evaluating CRM Performance in Pet Retail

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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ADVANCED CERTIFICATE PET RETAIL: MASTERING CUSTOMER RELATIONSHIP MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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