Advanced Certificate Pet Retail: Mastering Customer Relationship Management
-- ViewingNowThe Advanced Certificate in Pet Retail: Mastering Customer Relationship Management is a comprehensive course designed to empower professionals in the pet care industry. This program highlights the importance of building and maintaining strong customer relationships, a crucial aspect of any successful pet retail business.
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โข Unit 1: Introduction to Pet Retail Customer Relationship Management
โข Unit 2: Understanding Customer Segmentation in Pet Retail
โข Unit 3: Building Loyalty: Strategies for Customer Retention
โข Unit 4: Effective Communication with Pet Owners
โข Unit 5: Personalized Selling in Pet Retail: Tailoring Sales to Customer Needs
โข Unit 6: Handling Customer Complaints and Conflicts
โข Unit 7: Utilizing CRM Software for Pet Retail Success
โข Unit 8: Leveraging Data for Customer Insights and Decision Making
โข Unit 9: Implementing CRM Policies and Procedures in Pet Retail
โข Unit 10: Measuring and Evaluating CRM Performance in Pet Retail
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