Global Certificate in Edge CRM: Unlocking Business Value

Name: Global Certificate in Edge CRM: Unlocking Business Value
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The Global Certificate in Edge CRM: Unlocking Business Value is a comprehensive course designed to empower learners with the essential skills needed to thrive in the modern Customer Relationship Management (CRM) landscape. This course is critical in today's industry, where businesses are increasingly leveraging CRM technologies to drive customer engagement and unlock business value.

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AboutThisCourse

The Edge CRM course covers key topics such as CRM strategy, data management, customer journey mapping, and sales force automation. By the end of the course, learners will be able to design and implement CRM strategies that drive business growth and improve customer satisfaction. This course is ideal for CRM professionals, sales and marketing professionals, business analysts, and anyone looking to advance their career in CRM. By earning this certification, learners demonstrate their commitment to staying current with the latest CRM trends and best practices, thereby increasing their employability and value in the job market.

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CourseDetails

• Introduction to Edge CRM: Understanding the basics and benefits of Edge CRM, its role in digital transformation, and how it can help businesses unlock value.
• Data Management in Edge CRM: Strategies for effective data management, including data integration, quality, security, and governance.
• Customer Engagement and Experience: Techniques for enhancing customer engagement, improving customer experience, and building customer loyalty with Edge CRM.
• Sales and Marketing Automation: Leveraging Edge CRM for sales and marketing automation, lead generation, and demand creation.
• Edge CRM Analytics: Utilizing data analytics and business intelligence tools in Edge CRM for informed decision-making and improved performance.
• Integration with Other Systems: Strategies for integrating Edge CRM with other business systems, such as ERP, marketing automation, and social media platforms.
• Change Management and Adoption: Best practices for managing change, ensuring user adoption, and driving success with Edge CRM implementation.
• Security and Compliance: Ensuring data privacy, security, and compliance with relevant regulations and industry standards in Edge CRM.
• Future Trends in Edge CRM: Exploring emerging trends and future developments in Edge CRM, including artificial intelligence, machine learning, and the Internet of Things (IoT).

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN EDGE CRM: UNLOCKING BUSINESS VALUE

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London School of International Business (LSIB)

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05 May 2025

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