Global Certificate in Edge CRM: Unlocking Business Value
-- ViewingNowThe Global Certificate in Edge CRM: Unlocking Business Value is a comprehensive course designed to empower learners with the essential skills needed to thrive in the modern Customer Relationship Management (CRM) landscape. This course is critical in today's industry, where businesses are increasingly leveraging CRM technologies to drive customer engagement and unlock business value.
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⢠Introduction to Edge CRM: Understanding the basics and benefits of Edge CRM, its role in digital transformation, and how it can help businesses unlock value.
⢠Data Management in Edge CRM: Strategies for effective data management, including data integration, quality, security, and governance.
⢠Customer Engagement and Experience: Techniques for enhancing customer engagement, improving customer experience, and building customer loyalty with Edge CRM.
⢠Sales and Marketing Automation: Leveraging Edge CRM for sales and marketing automation, lead generation, and demand creation.
⢠Edge CRM Analytics: Utilizing data analytics and business intelligence tools in Edge CRM for informed decision-making and improved performance.
⢠Integration with Other Systems: Strategies for integrating Edge CRM with other business systems, such as ERP, marketing automation, and social media platforms.
⢠Change Management and Adoption: Best practices for managing change, ensuring user adoption, and driving success with Edge CRM implementation.
⢠Security and Compliance: Ensuring data privacy, security, and compliance with relevant regulations and industry standards in Edge CRM.
⢠Future Trends in Edge CRM: Exploring emerging trends and future developments in Edge CRM, including artificial intelligence, machine learning, and the Internet of Things (IoT).
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