Certificate in Social Media Essentials for Customer Service
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CourseDetails
• Understanding Social Media
• Importance of Social Media in Customer Service
• Setting Up Social Media Customer Service Channels
• Social Listening and Monitoring for Customer Service
• Engaging with Customers on Social Media
• Best Practices for Handling Customer Complaints on Social Media
• Social Media Customer Service Metrics and Analytics
• Building a Social Media Customer Service Strategy
• Integrating Social Media with Overall Customer Service Strategy
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
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