Certificate in Social Media Essentials for Customer Service
-- ViewingNowThe Certificate in Social Media Essentials for Customer Service is a vital course for professionals seeking to excel in today's digital landscape. This program emphasizes the importance of social media in customer service, addressing industry demand for skilled professionals who can leverage these platforms for effective communication and problem-solving.
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โข Understanding Social Media
โข Importance of Social Media in Customer Service
โข Setting Up Social Media Customer Service Channels
โข Social Listening and Monitoring for Customer Service
โข Engaging with Customers on Social Media
โข Best Practices for Handling Customer Complaints on Social Media
โข Social Media Customer Service Metrics and Analytics
โข Building a Social Media Customer Service Strategy
โข Integrating Social Media with Overall Customer Service Strategy
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