Advanced Certificate in Service Desk: Feedback Driven Results

Name: Advanced Certificate in Service Desk: Feedback Driven Results
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The Advanced Certificate in Service Desk: Feedback Driven Results is a course designed to equip learners with essential skills for career advancement in the IT service industry. This certificate program focuses on the importance of feedback in driving service desk results, emphasizing continuous improvement and customer satisfaction.

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AboutThisCourse

In today's fast-paced and technology-driven world, there is a high demand for IT professionals who can effectively manage and improve service desk operations. This course provides learners with the necessary tools and techniques to analyze and act on customer feedback, improving service delivery and driving business success. By completing this program, learners will gain a deep understanding of feedback-driven service desk best practices and be able to demonstrate their expertise in this critical area of IT service management. Whether you are an aspiring service desk manager or a seasoned professional looking to enhance your skills, this course is an excellent investment in your career development.

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CourseDetails

• Service Desk Metrics
• Customer Satisfaction Surveys
• Incident Management & Feedback
• Problem Management & Feedback
• Change Management & Feedback
• Service Request Fulfillment & Feedback
• Continual Improvement Process
• Utilizing Analytics in Service Desk
• Best Practices for Feedback-driven Results

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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ADVANCED CERTIFICATE IN SERVICE DESK: FEEDBACK DRIVEN RESULTS

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London School of International Business (LSIB)

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05 May 2025

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