Advanced Certificate in Service Desk: Feedback Driven Results
-- ViewingNowThe Advanced Certificate in Service Desk: Feedback Driven Results is a course designed to equip learners with essential skills for career advancement in the IT service industry. This certificate program focuses on the importance of feedback in driving service desk results, emphasizing continuous improvement and customer satisfaction.
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โข Service Desk Metrics
โข Customer Satisfaction Surveys
โข Incident Management & Feedback
โข Problem Management & Feedback
โข Change Management & Feedback
โข Service Request Fulfillment & Feedback
โข Continual Improvement Process
โข Utilizing Analytics in Service Desk
โข Best Practices for Feedback-driven Results
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