Executive Development Programme in Next-Gen Customer Experience Design

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The Executive Development Programme in Next-Gen Customer Experience Design is a certificate course that empowers professionals with the skills to create exceptional customer experiences in the modern business landscape. This program highlights the importance of customer-centric strategies, focusing on the design, implementation, and management of engaging and efficient customer journeys.

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AboutThisCourse

In an era where customer experience significantly impacts business growth, this course addresses the rising industry demand for experts capable of optimizing every touchpoint. Learners will be equipped with essential skills, tools, and methodologies to deliver personalized and memorable experiences, fostering customer loyalty and driving revenue. By completing this programme, professionals will enhance their career advancement opportunities, demonstrating their expertise in delivering next-generation customer experiences that set businesses apart in competitive markets.

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CourseDetails

• Customer Experience (CX) Design Fundamentals
• Understanding Next-Gen CX Trends and Technologies
• Design Thinking for Customer-Centric Innovation
• Customer Journey Mapping and Analysis
• Personalization Strategies in CX Design
• Voice of the Customer (VoC) Programs
• Metrics and Analytics for CX Success
• Employee Experience (EX) Design for Enhanced CX
• CX Design Implementation and Change Management
• Continuous CX Improvement and Iterative Design

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN NEXT-GEN CUSTOMER EXPERIENCE DESIGN
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London School of International Business (LSIB)
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05 May 2025
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