Executive Development Programme in Next-Gen Customer Experience Design
-- ViewingNowThe Executive Development Programme in Next-Gen Customer Experience Design is a certificate course that empowers professionals with the skills to create exceptional customer experiences in the modern business landscape. This program highlights the importance of customer-centric strategies, focusing on the design, implementation, and management of engaging and efficient customer journeys.
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โข Customer Experience (CX) Design Fundamentals
โข Understanding Next-Gen CX Trends and Technologies
โข Design Thinking for Customer-Centric Innovation
โข Customer Journey Mapping and Analysis
โข Personalization Strategies in CX Design
โข Voice of the Customer (VoC) Programs
โข Metrics and Analytics for CX Success
โข Employee Experience (EX) Design for Enhanced CX
โข CX Design Implementation and Change Management
โข Continuous CX Improvement and Iterative Design
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