Global Certificate in Agile Service Desk and ITIL 4

Name: Global Certificate in Agile Service Desk and ITIL 4
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The Global Certificate in Agile Service Desk and ITIL 4 course is a vital program for professionals aiming to advance their careers in IT service management. This course integrates Agile methodologies with ITIL 4 principles, providing a holistic approach to service desk management.

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AboutThisCourse

The certification is highly relevant in today's industry, with organizations increasingly demanding IT professionals who can adapt to changing business needs through Agile practices and ITIL 4's service value system. By enrolling in this course, learners will develop essential skills, including problem-solving, collaboration, and communication. They will gain a deep understanding of Agile and ITIL 4 philosophies, enabling them to streamline service desk operations, reduce incidents, and improve customer satisfaction. As organizations continue to digitalize their services, the demand for certified professionals with Agile and ITIL expertise will only grow. This course is an excellent opportunity for IT professionals to enhance their skillset and stay competitive in the industry.

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CourseDetails

• Agile Methodologies & Principles
• ITIL 4 Foundation: Key Concepts & Service Value System
• Agile Service Desk: Implementing Agile in IT Service Management
• Incident Management in Agile Service Desk
• Problem Management in Agile Service Desk
• Change Enablement in Agile Service Desk
• Agile Service Desk: Metrics & Measurements
• Continual Improvement in Agile Service Desk
• Collaboration & Communication in Agile Service Desk

CareerPath

The Global Certificate in Agile Service Desk and ITIL 4 are increasingly popular certifications that prepare professionals for various roles in the UK job market. This 3D pie chart highlights the percentage of job opportunities for specific roles related to these certifications, emphasizing the growing demand for skilled personnel. Agile Service Desk Manager roles, which require expertise in Agile practices and IT service management, represent 12% of the job market. ITIL 4 Expert positions account for 20% of available opportunities, demonstrating a strong need for professionals proficient in ITIL's latest framework version. As Agile methodologies continue to gain traction, Agile Project Manager roles claim 15% of the job market, with ITIL 4 Foundation and Practitioner certifications holding 30% and 23%, respectively. These percentages reflect the strong foundation-level skillset required for IT service management professionals. Employers increasingly seek candidates with these certifications to fulfill various roles, leading to higher salary ranges and job security. By obtaining a Global Certificate in Agile Service Desk and ITIL 4, professionals can enhance their skills and improve their career prospects in this growing field.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN AGILE SERVICE DESK AND ITIL 4

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London School of International Business (LSIB)

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05 May 2025

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