Global Certificate in Agile Service Desk and ITIL 4
-- viewing nowThe Global Certificate in Agile Service Desk and ITIL 4 course is a vital program for professionals aiming to advance their careers in IT service management. This course integrates Agile methodologies with ITIL 4 principles, providing a holistic approach to service desk management.
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Course Details
• Agile Methodologies & Principles
• ITIL 4 Foundation: Key Concepts & Service Value System
• Agile Service Desk: Implementing Agile in IT Service Management
• Incident Management in Agile Service Desk
• Problem Management in Agile Service Desk
• Change Enablement in Agile Service Desk
• Agile Service Desk: Metrics & Measurements
• Continual Improvement in Agile Service Desk
• Collaboration & Communication in Agile Service Desk
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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