Advanced Certificate in Service Desk: The Agile Advantage

Name: Advanced Certificate in Service Desk: The Agile Advantage
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The Advanced Certificate in Service Desk: The Agile Advantage is a comprehensive course designed to equip learners with the latest service desk methodologies, focusing on the Agile framework. This certification is crucial in today's rapidly evolving IT industry, where the demand for Agile-skilled service desk professionals is on the rise.

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AboutThisCourse

Throughout the course, learners will gain essential skills in incident management, problem resolution, and service level management. They will also learn how to implement Agile principles to improve service desk efficiency, reduce downtime, and enhance customer satisfaction. By the end of the course, learners will be able to demonstrate a deep understanding of Agile principles and how they can be applied in a service desk environment, making them highly valuable to employers and boosting their career prospects. Enroll today and gain a competitive edge in the IT service desk industry with this industry-recognized certification!

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CourseDetails

• Agile Methodologies in Service Desk
• Scrum Framework for Service Desk Teams
• Kanban System for Incident Management
• The Role of the Service Desk in Agile Environment
• Agile Service Desk Metrics and KPIs
• Agile Tools and Technologies for Service Desk
• Agile Practices in Problem and Change Management
• Customer Experience and Agile Service Desk
• Continuous Improvement in Agile Service Desk

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SERVICE DESK: THE AGILE ADVANTAGE

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London School of International Business (LSIB)

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05 May 2025

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