Global Certificate in Agile Service Desk for Non-Profits

Name: Global Certificate in Agile Service Desk for Non-Profits
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The Global Certificate in Agile Service Desk for Non-Profits is a crucial course that enhances the skills of IT professionals working in the non-profit sector. This program focuses on Agile principles, which are essential for efficient and effective service desk management.

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AboutThisCourse

The course highlights the importance of adapting to changing priorities and continuous improvement, which are vital in today's fast-paced work environment. With the increasing demand for Agile practices in the industry, this course provides a competitive edge to learners. It equips them with the necessary skills to manage and lead Agile service desks, enabling organizations to provide high-quality services to their clients. By earning this certification, learners demonstrate their commitment to professional development and staying current with industry best practices. This course is essential for career advancement, as it provides a solid foundation in Agile principles and practices. It prepares learners to excel in their current roles and take on new challenges, ultimately leading to greater job satisfaction and success in the IT industry.

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CourseDetails

• Introduction to Agile Service Desk for Non-Profits
• Agile Methodologies and Frameworks (Scrum, Kanban)
• Setting up an Agile Service Desk
• Ticketing and Incident Management in Agile
• Collaboration and Communication in Agile Service Desk
• Agile Service Desk Metrics and Reporting
• Continuous Improvement in Agile Service Desk
• Agile Service Desk for Non-Profit Use Cases
• Change Management in Agile Service Desk

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN AGILE SERVICE DESK FOR NON-PROFITS

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London School of International Business (LSIB)

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05 May 2025

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