Global Certificate in Agile Service Desk for Non-Profits
-- ViewingNowThe Global Certificate in Agile Service Desk for Non-Profits is a crucial course that enhances the skills of IT professionals working in the non-profit sector. This program focuses on Agile principles, which are essential for efficient and effective service desk management.
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โข Introduction to Agile Service Desk for Non-Profits
โข Agile Methodologies and Frameworks (Scrum, Kanban)
โข Setting up an Agile Service Desk
โข Ticketing and Incident Management in Agile
โข Collaboration and Communication in Agile Service Desk
โข Agile Service Desk Metrics and Reporting
โข Continuous Improvement in Agile Service Desk
โข Agile Service Desk for Non-Profit Use Cases
โข Change Management in Agile Service Desk
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