Executive Development Programme in Customer Experience Roadmap Development

Name: Executive Development Programme in Customer Experience Roadmap Development
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The Executive Development Programme in Customer Experience (CX) Roadmap Development certificate course is a comprehensive program designed to empower professionals with the skills necessary to create effective CX strategies. In today's business landscape, customer experience has become a critical differentiator, and organizations prioritize CX to drive growth and loyalty.

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AboutThisCourse

This course is essential for professionals seeking to advance their careers in customer experience, marketing, or operations. It provides in-depth knowledge of CX roadmap development, helping learners understand the key components of a successful CX strategy and how to implement it effectively. The course covers various topics, including customer journey mapping, voice of the customer programs, and CX metrics and measurement. By completing this program, learners will gain the skills necessary to lead CX initiatives in their organizations and drive business results. The course is highly relevant to the current industry demand, and the certification will serve as a valuable addition to any professional's resume, increasing their employability and earning potential in the field of customer experience.

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CourseDetails

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Customer Experience (CX) Fundamentals
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CX Strategy Development
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Customer Journey Mapping
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Voice of the Customer (VoC) Programs
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Employee Engagement and CX
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CX Metrics and Analytics
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Digital Transformation & CX
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CX Innovation & Design Thinking
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Implementing a CX Roadmap

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER EXPERIENCE ROADMAP DEVELOPMENT

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London School of International Business (LSIB)

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05 May 2025

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