Executive Development Programme in Customer Experience Roadmap Development

-- viewing now

The Executive Development Programme in Customer Experience (CX) Roadmap Development certificate course is a comprehensive program designed to empower professionals with the skills necessary to create effective CX strategies. In today's business landscape, customer experience has become a critical differentiator, and organizations prioritize CX to drive growth and loyalty.

4.0
Based on 7,590 reviews

6,755+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This course is essential for professionals seeking to advance their careers in customer experience, marketing, or operations. It provides in-depth knowledge of CX roadmap development, helping learners understand the key components of a successful CX strategy and how to implement it effectively. The course covers various topics, including customer journey mapping, voice of the customer programs, and CX metrics and measurement. By completing this program, learners will gain the skills necessary to lead CX initiatives in their organizations and drive business results. The course is highly relevant to the current industry demand, and the certification will serve as a valuable addition to any professional's resume, increasing their employability and earning potential in the field of customer experience.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


Customer Experience (CX) Fundamentals

CX Strategy Development

Customer Journey Mapping

Voice of the Customer (VoC) Programs

Employee Engagement and CX

CX Metrics and Analytics

Digital Transformation & CX

CX Innovation & Design Thinking

Implementing a CX Roadmap

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER EXPERIENCE ROADMAP DEVELOPMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment