Professional Certificate in Customer Service Interviewing for a Competitive Edge

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The Professional Certificate in Customer Service Interviewing for a Competitive Edge is a course designed to enhance your interviewing skills in the customer service industry. This program emphasizes the importance of effective communication, problem-solving, and emotional intelligence in customer service roles, providing you with a competitive edge in job interviews.

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AboutThisCourse

In today's market, companies prioritize customer service skills to ensure positive customer experiences and long-term relationships. This course equips learners with essential skills for career advancement, meeting the increasing industry demand for professionals who can handle high-pressure situations with grace and professionalism. By completing this certificate course, you'll gain the confidence and expertise needed to excel in customer service interviews. You'll learn how to demonstrate your problem-solving abilities, showcase your emotional intelligence, and communicate your value proposition to potential employers, opening up new opportunities for career growth and success.

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CourseDetails

• Interviewing Fundamentals
• Active Listening Skills
• Questioning Techniques for Customer Service
• Body Language and Non-Verbal Communication
• Empathy and Emotional Intelligence in Customer Interactions
• Handling Customer Complaints and Difficult Situations
• Role of Communication in Building Customer Relationships
• Customer Service Best Practices for Competitive Advantage
• Leveraging Customer Feedback for Continuous Improvement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CUSTOMER SERVICE INTERVIEWING FOR A COMPETITIVE EDGE
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London School of International Business (LSIB)
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05 May 2025
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