Professional Certificate in Customer Service Interviewing for a Competitive Edge
-- ViewingNowThe Professional Certificate in Customer Service Interviewing for a Competitive Edge is a course designed to enhance your interviewing skills in the customer service industry. This program emphasizes the importance of effective communication, problem-solving, and emotional intelligence in customer service roles, providing you with a competitive edge in job interviews.
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โข Interviewing Fundamentals
โข Active Listening Skills
โข Questioning Techniques for Customer Service
โข Body Language and Non-Verbal Communication
โข Empathy and Emotional Intelligence in Customer Interactions
โข Handling Customer Complaints and Difficult Situations
โข Role of Communication in Building Customer Relationships
โข Customer Service Best Practices for Competitive Advantage
โข Leveraging Customer Feedback for Continuous Improvement
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