Executive Development Programme in Building Customer-Centric Organizations

Name: Executive Development Programme in Building Customer-Centric Organizations
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The Executive Development Programme in Building Customer-Centric Organizations is a certificate course designed to emphasize the importance of customer-centricity in today's business landscape. This program is tailored to meet the industry's growing demand for professionals who can put customers at the heart of their organizations.

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AboutThisCourse

Throughout this course, learners will develop essential skills in customer experience management, data-driven decision making, and stakeholder engagement. They will gain a deep understanding of customer needs and behaviors, enabling them to drive customer-centric strategies and create exceptional customer experiences. By completing this program, learners will be equipped with the skills and knowledge necessary to advance their careers and lead customer-centric initiatives in their organizations. This course is an excellent opportunity for professionals seeking to differentiate themselves in a competitive marketplace and make a meaningful impact on their customers' lives. In summary, this Executive Development Programme is essential for professionals seeking to build customer-centric organizations and advance their careers in a rapidly changing business environment.

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CourseDetails

• Understanding Customer-Centricity
• Customer Experience (CX) Management
• Customer Journey Mapping
• Voice of the Customer (VoC) Programs
• Customer Data Analysis and Insights
• Building Customer Trust and Loyalty
• Design Thinking for Customer-Centric Solutions
• Implementing Customer-Centric Culture in Organizations
• Metrics and Measurement for Customer-Centricity

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Google Charts 3D Pie Chart: Building Customer-Centric Organizations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING CUSTOMER-CENTRIC ORGANIZATIONS

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London School of International Business (LSIB)

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05 May 2025

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