Executive Development Programme in Building Customer-Centric Organizations
-- ViewingNowThe Executive Development Programme in Building Customer-Centric Organizations is a certificate course designed to emphasize the importance of customer-centricity in today's business landscape. This program is tailored to meet the industry's growing demand for professionals who can put customers at the heart of their organizations.
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โข Understanding Customer-Centricity
โข Customer Experience (CX) Management
โข Customer Journey Mapping
โข Voice of the Customer (VoC) Programs
โข Customer Data Analysis and Insights
โข Building Customer Trust and Loyalty
โข Design Thinking for Customer-Centric Solutions
โข Implementing Customer-Centric Culture in Organizations
โข Metrics and Measurement for Customer-Centricity
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