Global Certificate in CX Analytics for the Cloud

Name: Global Certificate in CX Analytics for the Cloud
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The Global Certificate in CX Analytics for the Cloud is a comprehensive course designed to meet the growing industry demand for professionals with expertise in cloud-based customer experience (CX) analytics. This certification equips learners with essential skills to advance their careers in the rapidly evolving field of CX analytics.

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AboutThisCourse

In today's digital age, businesses are increasingly leveraging cloud technologies to deliver personalized and seamless customer experiences. As a result, there is a high industry demand for professionals who can analyze customer data, derive actionable insights, and optimize CX strategies in a cloud environment. This course covers critical topics such as cloud computing, data analytics, customer experience management, and artificial intelligence. By completing this course, learners will gain a deep understanding of CX analytics in the cloud and develop the skills necessary to drive business growth and customer satisfaction in today's dynamic marketplace.

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CourseDetails

• Cloud Computing Fundamentals: Understanding of cloud computing concepts, deployment models, and service models.
• Customer Experience (CX) Analytics: Overview of CX analytics, its importance, and benefits for businesses.
• Data Analytics in the Cloud: Utilizing cloud-based tools and platforms for data analysis, including big data and machine learning.
• Customer Data Management in the Cloud: Strategies for managing customer data in the cloud, including data privacy and security considerations.
• Customer Analytics and Insights: Techniques for extracting insights from customer data, including segmentation, profiling, and predictive analytics.
• Cloud-Based Contact Center Solutions: Overview of cloud-based contact center solutions and how they can improve CX.
• CX Metrics and Measurement in the Cloud: Measuring and tracking CX metrics in a cloud environment, including NPS, CSAT, and CES.
• Cloud CX Analytics Best Practices: Best practices for implementing and managing a cloud-based CX analytics program.
• Ethics and Compliance in Cloud CX Analytics: Ensuring compliance with relevant regulations and ethical considerations in cloud CX analytics.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CX ANALYTICS FOR THE CLOUD

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London School of International Business (LSIB)

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05 May 2025

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