Global Certificate in CX Analytics for the Cloud
-- ViewingNowThe Global Certificate in CX Analytics for the Cloud is a comprehensive course designed to meet the growing industry demand for professionals with expertise in cloud-based customer experience (CX) analytics. This certification equips learners with essential skills to advance their careers in the rapidly evolving field of CX analytics.
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⢠Cloud Computing Fundamentals: Understanding of cloud computing concepts, deployment models, and service models.
⢠Customer Experience (CX) Analytics: Overview of CX analytics, its importance, and benefits for businesses.
⢠Data Analytics in the Cloud: Utilizing cloud-based tools and platforms for data analysis, including big data and machine learning.
⢠Customer Data Management in the Cloud: Strategies for managing customer data in the cloud, including data privacy and security considerations.
⢠Customer Analytics and Insights: Techniques for extracting insights from customer data, including segmentation, profiling, and predictive analytics.
⢠Cloud-Based Contact Center Solutions: Overview of cloud-based contact center solutions and how they can improve CX.
⢠CX Metrics and Measurement in the Cloud: Measuring and tracking CX metrics in a cloud environment, including NPS, CSAT, and CES.
⢠Cloud CX Analytics Best Practices: Best practices for implementing and managing a cloud-based CX analytics program.
⢠Ethics and Compliance in Cloud CX Analytics: Ensuring compliance with relevant regulations and ethical considerations in cloud CX analytics.
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