Global Certificate in Agile Service Desk for Enterprise
-- ViewingNowThe Global Certificate in Agile Service Desk for Enterprise is a comprehensive course designed to empower IT professionals with the latest agile methodologies and best practices in service desk management. This certification is crucial in today's rapidly evolving industry, where organizations demand efficient, customer-centric service desk support.
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⢠Agile Fundamentals
⢠Agile Methodologies (Scrum, Kanban)
⢠Agile Service Desk Roles and Responsibilities
⢠Agile Service Desk Processes and Workflows
⢠Agile Incident and Problem Management
⢠Agile Change and Release Management
⢠Agile Service Desk Metrics and Reporting
⢠Agile Customer Experience and Collaboration
⢠Agile Continuous Improvement and Innovation
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