Professional Certificate in CX & Business Analytics
-- ViewingNowThe Professional Certificate in CX & Business Analytics is a comprehensive course that equips learners with essential skills for career advancement in the rapidly evolving fields of Customer Experience (CX) and Business Analytics. This course is of paramount importance for professionals seeking to enhance their understanding of data-driven decision making, customer journey mapping, and predictive analytics.
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⢠Customer Experience (CX) Fundamentals
⢠Understanding Business Analytics
⢠Data Analysis for CX & Business Analytics
⢠Customer Segmentation and Persona Development
⢠CX Metrics and Analytics
⢠Business Intelligence Tools and Techniques
⢠Statistical Analysis and Predictive Modeling
⢠CX Strategy and Design
⢠Implementing and Managing CX Initiatives
⢠Continuous Improvement in CX & Business Analytics
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