Advanced Certificate in Customer Experience Design
-- ViewingNowThe Advanced Certificate in Customer Experience Design is a comprehensive course that focuses on enhancing learner's skills in designing and implementing exceptional customer experiences. This certification highlights the importance of customer experience design in today's business landscape, where satisfied customers are the key to business growth and success.
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⢠User Research and Interviewing
⢠Customer Journey Mapping
⢠Design Thinking and Ideation
⢠Prototyping and Iterative Design
⢠Usability Testing and Evaluation
⢠Accessibility and Inclusive Design
⢠Emotion and Behavior Design
⢠Metrics and Analytics for Customer Experience
⢠Change Management and Implementation
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