Advanced Certificate in Customer Experience Design
-- ViewingNowThe Advanced Certificate in Customer Experience Design is a comprehensive course that focuses on enhancing learner's skills in designing and implementing exceptional customer experiences. This certification highlights the importance of customer experience design in today's business landscape, where satisfied customers are the key to business growth and success.
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โข User Research and Interviewing
โข Customer Journey Mapping
โข Design Thinking and Ideation
โข Prototyping and Iterative Design
โข Usability Testing and Evaluation
โข Accessibility and Inclusive Design
โข Emotion and Behavior Design
โข Metrics and Analytics for Customer Experience
โข Change Management and Implementation
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